Huraira Ltd (UK company number 17383738), trading as By Abu Hanifa, operates www.byabuhanifa.com. In these pages “we”, “us” and “our” mean Huraira Ltd. This page explains what happens after you pay for a digital book, and how to ask for help or a refund.
What happens after you pay
Our books are digital PDF and EPUB files. Once Stripe confirms your payment, access to your files is made available through a secure download link, shown on the order confirmation page and also emailed to the address you used at checkout. The link is valid for 48 hours and allows up to 5 downloads of each file. Because the products are digital, there is no physical delivery. More detail is on the Digital Products & Delivery page.
If you cannot download your files
If your link does not arrive, has expired or does not work, email us at support@byabuhanifa.com with the email address used at checkout and the product you bought. Please also check your spam folder. We will make sure you receive the files you paid for, or look at a refund if we cannot deliver them.
Duplicate or incorrect purchases
If you bought the same product twice by mistake, or bought the wrong product, contact us as soon as possible with your order details. We will review the request and, where appropriate, correct the order or refund the duplicate or incorrect purchase.
Requesting a refund
To request a refund, email support@byabuhanifa.com with the email address used at checkout, the product bought and the reason for the request. We review each request individually, taking into account what happened, whether the files were delivered and downloaded, and your rights under applicable law. If a refund is approved, it is made to the original payment method through Stripe, and the time it takes to appear depends on your bank or card provider.
Cancellation
You may contact us to cancel an order before your files have been supplied, and we will cancel and refund it. Once digital content has been supplied, whether you have a right to cancel or to a refund depends on the consumer law that applies to you. Many countries treat digital content differently from physical goods, and some give you a right to a remedy if digital content is faulty or not as described. We respect those rights and do not seek to remove them. Nothing in this policy limits any rights you may have under applicable consumer protection law.
Faulty or misdescribed files
If a file is corrupted, will not open, or is not what the product page described, please contact us. We will try to fix the problem by providing a working file, and where that is not possible we will consider a refund.
How to contact us
Email: support@byabuhanifa.com
Huraira Ltd, trading as By Abu Hanifa · Company number 17383738